Email Signature Management Support

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Utilise our dedicated Support Team or visit our knowledge base for immediate guidance

We have a committed technical support team available to help you. All Email Signature Management customers have unlimited access to our expert support service. Our engineers will help you with any CloudM product technical issues through implementation and ongoing use.

Professional Support

Support Hours

Monday-Friday 8am-1am GMT

Response & Resolution SLA

Priority LevelResponse TimesUpdate Schedule
Urgent1 hrs8 hrs
High2 hrs24 hrs
Medium4 hrs36 hrs
Low8 hrs48 hrs
Service Requests12 hrs48 hrs

Support Access (Customer Service)

  • Unlimited access to the help centre (KB)
  • Ticket Logging: Support Portal
  • Unlimited Support Portal Access
  • Remote Support via Screen Share
  • Support Escalation Path
  • Fixed Resolution Times
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